1.3 We shall process your personal information in different scenarios based on different legal reasons, such as performing contracts and providing products and/or services to you, based on legitimate business interests or with your prior consent, as further detailed below. You will always have the right to object to the processing of your personal information on grounds relating to your particular situation.
2．Personal Information collected by Remo
In any scenario in which you interact with us, we are likely to ask you to provide personal information. If you do not provide the relevant information, you may in certain situations not be able to achieve the specific purpose for a particular scenario. For example, you cannot purchase a Remo product; our call center cannot reach you and provide you with pre-sales and after-sales service; or you cannot download updated software systems and/or applications.
Here are some of personal information we may collect:
2.1 When you use Remo Products and Services, you may provide us with information about you, including your name, email address, mailing address, mobile phone number, and payment information (if you use Remo Products and Services to engage in purchases or financial transactions). You may provide us with information in various ways when using Remo Products and Services. For example, you provide us with information when you register for a Remo account, use Remo Products and Services, submit credentials or other information for account verification, upload or share photos or videos on or through Remo Products and Services, or send us customer service-related requests using Remo Products and Services or other means of communication.
2.2 Hardware information, device permissions, and some network information: Information related to your device such as battery usage, device temperature, device input, model name, connection type, hardware usage, etc. We may call some of your device permissions, you can choose to turn off the device's settings feature.
2.3 Application information: Information related to your application usage such as application ID information, SDK version, system update settings, etc.
2.4 Login information: Information related to your use of certain features, applications, and websites. Examples include cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and system error information.
2.5 Third-party data: As permitted by law, we may also obtain data from public and commercial sources and third-party social network services.
2.6 If you participate in one of Remo offline product experience events, we will also ask for information such as your name, gender, email address, and phone number.
2.7 Your information shared through Remo Community, such as your personal photos uploaded at a Remo event; your thoughts and experiences shared through forums and friends, etc.
2.8 We may legally obtain information about you from other sources, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
3. How Remo will use your Personal information
Remo will use your personal information based on the following purposes. One or more purposes may be applied at the same time. If we use your personal information beyond the following purposes or the scope allowed by the law, we will obtain your consent again on the basis of special purpose needs.
3.1 Used for authentication, security, fraud monitoring, archiving and backup purposes to ensure the security of products and services provided to you by Remo. The legal basis for such processing is our legal obligation to implement appropriate technical and organizational measures to ensure a level of security of such processing.
3.2 Provide you with services such as order processing; receipt and delivery of goods; refund of payment for goods; after-sales maintenance; implementation of electronic security plans; push system upgrade information, and other similar purposes. The legal basis for such processing is the proper performance of the contract we enter with you when you purchase our products and/or services.
3.3 Contact you directly. In the process of providing products and services to you, we may contact you directly based on the contact information you have provided us. For example, if you post content on the Remo website indicating that you have a complaint about a Remo product or service, or need technical assistance from Remo, we will contact you to obtain further information and provide you with assistance. The legal basis for such processing is the proper performance of the contract we enter with you upon your purchase of our products and/or services.
3.4 Help Remo to improve products and services. For example, Remo will analyze and study the collected data to make user-friendly adjustments to its operating system and interface design in accordance with user characteristics. When you choose to send error details to Remo, Remo can modify the software according to the specific error information, which helps to ensure that the similar software errors will not happen again. The legal basis for such processing is our legitimate interest in improving our products and services.
3.5 With your consent, Remo may send you our latest product and service information, and may also send you holiday greetings. You may choose to unsubscribe at any time if you do not wish to receive such information. The legal basis for such processing is your consent.
3.6 We will use the personal information collected in accordance with the Policy and to provide our products and/or services.3.7 After collecting your personal information, we will de-identify the data through technical means. One cannot identify the subject with de-identified information. Please understand that in this case we have the right to use information that has been de-identified and to analyze the user database and use it commercially subject to non-disclosure of your personal information.
4.3 In addition to cookies, Remo also uses other similar technologies such as local storage, web beacons, and pixel tags on its website. Like local storage of HTML5, this can cache frequently-used data related to you so that such data can be rendered to you quickly when you switch between different web pages of the Remo website. For another example, an email sent to you may contain a click URL linked to the content of the website. If you click on the link, this click will be tracked to help Remo better understand your product and service preferences and improve customer service. Web beacons are usually transparent images embedded in websites or e-mails. With the help of the pixel tags in emails, Remo can know whether the email content is effectively served to the user.
5. How Remo can share personal information
5.1 We will disclose your personal information between affiliates or subsidiaries and ensure that the same level of protection is provided for your personal information between affiliates and subsidiaries.
5.2 Remo will disclose your personal information to its service providers under certain circumstances. For example, when you purchase Remo products through Remo’s online store, Remo will disclose your product purchase and shipping information to our authorized logistics service provider. As another example, when you purchase Remo products through Remo’s online store, your payment information will be processed by our contracted payment service providers. Remo requires such service providers to comply with relevant cybersecurity laws and regulations
5.3 In addition, Remo shall disclose your information to public authorities with jurisdiction over the territories in which we operate to provide personal information of our users in compliance with the law or in the performance of legal procedure. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5.4 In any case of sharing your personal information with third parties, we endeavor to disclose it to such third parties only to the extent permitted by law and we require data recipients to process and protect your personal information in compliance with applicable laws and regulations.
5.5 Remo promises not to sell personal data to any third party and guarantees the legitimate and fair use of user information only to the extent permitted by law.
6. How you access and control your personal information
6.1 Remo will take the appropriate technical measures to ensure that you can access, update, correct and delete your own registration information or other personal information provided when using Remo services. When you access, update, correct and delete the aforementioned information, you may be asked for authentication to protect the information security.
6.2 You are also entitled, to restrict under certain circumstances the processing of your personal information and to request a copy of the personal information you provided us in a structured, commonly used and machine-readable format.
6.3 You can control your own personal information. For example, you can revoke prior consent for data collection and processing. However, please understand that once you make the above choice, you may not be able to enjoy the related services.
6.4 You should be aware that any information you provide in public areas, such as Remo Community may be read, collected, and used by others who access them. To request Removal of your personal information from our blog or community forum, contact us at service@Remo-ai.com. In some cases, we may not be able to Remove your personal information, in which case we will let you know if we are unable to do so and why.
6.6 You shall have the right to lodge a complaint with the data protection supervisory authority of your habitual residence, as applicable, in case you believe that the processing of your personal information infringes any applicable regulation.
7. How Remo protects Personal information
7.2 Remo uses various management policies (such as establishing information security system; signing a confidentiality agreements with information management employees; allowing only work-related employees to access the information collected; and other similar policies) and security techniques and procedures (such as entering passwords before access, access control isolation, monitoring for computer use, etc.) to prevent the loss of information, improper use, and unauthorized reading or disclosure. For example, in some services, Remo uses encryption technology to protect the personal information you provide. However, please understand that due to technical limitations and possible malicious means, it is impossible for any company providing Internet-related services to guarantee 100% security of information, even if all efforts are made to strengthen security measures. You need to understand that the systems and communication networks you use to access Remo services may be subject to problems that are beyond Remo’s control.
7.3 If Remo is informed that the security of data it has acquired and stored is compromised or the user's nonpublic information is disclosed to an unrelated third party due to external acts (such as cyber attack), Remo will take reasonable actions. These actions may include internal investigations, reporting and notification to law enforcement agencies, and cooperation with the law enforcement agencies, and other actions Remo may consider appropriate to reduce the impact of data leakage accidents on users, notwithstanding any disclaimer in this Policy. In parallel, Remo will take legal and reasonable steps it may deem appropriate to notify the relevant users, informing them of the information disclosed and the extent to which we are aware of such situations.
8. Third-party service
8.2 We are not responsible for how third parties collect, use, share, transfer and protect user's personal information, and cannot control how it is processed.
9. How do we handle personal information of the minors
9.1 Remo will not actively seek or collect personal information of minors under the age of 18. However, when we provide the services, we may collect the personal information of minors under 18 from their parents or guardians, with explicit authorization from the parents or guardians, according to the principles of clear purpose and least but sufficient information.
9.3 Remo will not send any marketing information to the minors. In case we find that we have collected the personal information of minors without the prior verifiable permission from their parents, we will manage to delete the related data as soon as possible.
10. How is your personal information transferred globally
10.1 In principle, the personal information collected and generated in the People’s Republic of China will be stored in the People’s Republic of China. Since INGKA Group is a multinational corporation, we provide products and services through the resources and servers spreading all over the world based on the needs for group operation and management. That means, after we acquire your authorization, your personal information may be transferred to an overseas jurisdiction beyond the country/region where you use the products or services, or may be accessed by people from such a jurisdiction.
10.2 Such jurisdiction may have different data protection laws, or even no related law available. Under such circumstances, we will ensure to protect your personal information to an extent equivalent to that in the People’s Republic of China. We will always guarantee information security during the management, technical processing and other processes, to prevent your personal information from being harmed by various predictable accidents.
11. Changes and Updates to this Policy
We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the REMO Products and Services, and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change. Limited by applicable laws, your continued use of REMO Products and Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.
12. Our Contact Information
Please contact us with any questions or comments about this Policy or our data practices by email at service@Remo-ai.com.SZ REMO Technology Co., Ltd., Remo 217, Building 6, E-HUB.QIANWAN RD NO.1, Nanshan District, Shenzhen, China, 518057